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Frequently Asked/Answered Questions:
Closet Organizing Questions:
1) I don't have time neither I want to organize my closet? Can you help me?
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We are ready when you are, just let us know when is the best time to come to your house.
2) How do you work?
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We divide our work in 2 different levels of organization: free organization, or oriented organization.
- Free organization: we will come to your house and organize your closet using our skills, but everything will be kept. In other words,
we won't discard anything.
- Oriented organization: you will guide us during the organization, we will analyze each piece and decide what to keep and what not to keep.
Basically, you will work with you at our side, or you will pre-select before our arrival.
First you will decide what area to do first, then after analyzing each item you will help us decide categorize each item, and we will divide
into the following areas: "keep," "donate," "sell," and "trash".
The "keep" items will be organized by dividing into areas (pants, skirts, blouses, dresses...) then by color coordination.
The "donate" items, you could take them to a local charity for
a donation tax receipt.
The "sell" items, you can either sell them yourself, or we could help you find consignment shops for the "like-new" pieces. If the pieces are
not sellable but are wearable then, you could take to the local charity
for a donation tax receipt.
The "trash" items, we can either prepare them for your weekly curbside pickup, specially if the items are oversized, otherwise for a small fee we will take
to a local trash collection upon a signed release.
And for last, we will give you hints in how to keep your closet organized!
3) Do you have a contract?
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You don't have to sign a contract, but the Organizer will present
you with a Service Order which must be signed upon the Organizer arrival at the service location. Within this same
Service Order, you will have the option to make some authorizations, releases, and opt in or out of our maintenance program.
4) How long does it take to organize an area?
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We take in consideration different factors: how big is the area, amount of clutter, how many people is dividing a single closet, how many space to be organized, how many closets to be organized, it all
depends. Organizing all closets in your house could take days, but a small kid's closet, it could take a few hours. We cannot give a timeline
prior to the process because it is unknown. When needed, we will advise you about any additional timing.
We recommend that you calculate an average of 5 hours for the master suite closet for 2, and an average of 3 hours for small closets*. Any
remaining unused hour of your package will roll-over to the next closet, or you can always add more hours for a lower rate within the same package, if needed.
* We do not guarantee any timeline prior to the completion of the organizing process.
5) Do I have to be there while you are organizing?
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Most of our clients, prefer to divide their clothes within the
organizational areas (keep, donate, sell, trash) the day before, and choose not to help during the process. Others just want to have their
closets organized, choosing not to discard any piece, therefore there is no need for you to help.
But if you are looking for specific type of organization, then we recommend that you stay.
An Organizer can only stay at your house alone upon a signed release form.
6) How do I maintain my closets organized once you are done?
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Maintain is not difficult, as long as you return everything in its
place every time you use them. Returning immediately after using it, it should take you seconds to place it in the right place, and it would take you less yet
to find it when needed. You could also request us to do a scheduled maintenance for: once a month, once every 3 months, 4 times a year,
twice a year, it will save you money, and it will help keep your house uncluttered. To read about our maintenance plans please
click here.
7) My house looks like as if a tornado passed, and I'm embarrassed for you to see it. Should I still call your services?
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Don't worry about it, we have seen it all. The results will be even more surprising as you witness the before and after.
8) I don't have a closet system, do you do that too?
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Unfortunately NO, but we can recommend closet systems, or create and place an order for you upon your approval for an additional fee
of $250 per closet for a Elfaź system. Once the design is created, upon approval, we will place your order for you. You will be responsible for making the arrangements for
the order payment as well for the installation (As option, installation can be arranged by the local store
when paying for your order). To request additional information, please
click here to contact us.
9) What can I do to make my closet look even better while maintaining my closet organized?
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The best recommendation we can give you is to discard all your wired hangers, and mismatch storage solutions. Then replace all hangers with
only one type/model/color of hangers. Additionally, we will recommend that you buy a Closet Doubler, a Shoe Rack system for all your shoes, as well as tie
rack and accessory storage, drawers/shelf system. Click here to shop for accessories online.
We could also, after the first visit, see what is needed and recommend
a shopping list.
10) Is it worth to have my closets organized, it seems so expensive?
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Time is money, you can either pay us to do the job, or you can spend hours doing the job yourself. Most of our clients don't have the time
to do this service themselves, and you should ask yourself: what is my time worth?
11) What if the organizer breaks anything?
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We are very careful with our clients belongs. But unfortunately, we
can not be responsible (liable) for any damages or occurrences that may occur during this process.
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Moving/Relocation Questions:
12) How can you help my family move or relocate?
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We can help you pack and/or unpack all your belongs. We do not offer this service
outside of the South Florida area, and travel fee may apply for some areas.
13) Do you bring any packing material?
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At this time we do NOT provide any packing material. Please
click here to buy your packing material online.
14) Do you physically help us move as well?
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No, we do not offer handling services.
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Billing Questions:
15) Do you have any minimum time required for a visit?
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There is a 3-hour minimum requirement for each visit
for Closet organization, 4-hour minimum requirement for each visit for
our Maintenance program, and 5-hour minimum requirement for the
Move/Relocate program, please
click here for our packages.
To take advantage of our lower pricing, all packages greater than 6 hours must be paid in full prior to the first visit by check. We apologize but we do not
accept credit cards at this time. We will track the hours used as we complete the project. All packages of 5 hours or less are paid at the applicable package rate at the end of each visit (usually the 5 hour or less projects are completed in one session) by check.
16) What if I need extra hour(s) or if I have any extra hour(s) remaining?
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Any remaining unused hour of your package could roll-over to the next closet or it will be discarded. And if needed, you can always add more hours for a lower rate within the same initial package choice.
17) How can I pay the organizer? Do you require a deposit?
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At this time we only accept cash
or check payments paid at the end of each session. A $25 deposit is required upon reservation. The deposit is non-refundable if appointment is cancelled.
18) What if I need to reschedule or cancel my appointment?
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All reschedules are welcome as long as we have prior notice of at least 48-hours of the original scheduled time. In the event of failure to give at least 48 hours notice to reschedule an appointment or if you are not present when we arrive, there is a
rescheduling fee equal to your $25 deposit.
Our services are in high demand and we schedule all of our appointments with at least a week in advance. Since the time lost is an irreplaceable time if there is a cancellation, the $25 deposit is non-refundable.
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